Client satisfaction is of great importance to Easy Microfinance. The Management will do everything in it’s power to make you a happy customer.
Easy Microfinance has a client complaint handling mechanism, which allows the organization to collect, respond and resolve customers’ problems in a timely manner.
The Operations Department is directly responsible for Easy Microfinance’s client complaint mechanism. Dedicated staff collect, process, investigate, and analyze client complaints.
If you have a complaint you can contact the Easy Microfinance Head Office:
► Contact the Easy Clients complaints helpline on 099-69701766
► or contact us via email through firstname.lastname@example.org
► or send a written letter by post to:
Easy Microfinance Head Office
Attention: ESG Officer
#853, Kyaw Thu 22 Street
9 Ward, South Oakalarpa Township
Easy Microfiance will guarantee that the person submitting the complaint will be protected from any adverse consequences for reporting improprieties and will not tolerate or condone any obstruction or reprising against him/her.
Complaints and the follow-up of their resolution will be logged in a grievance register.
The Operations department will investigate complaints within a 5-working day period and will inform you about the outcome. Analyzed complaints will be discussed internally in Management team meetings in order to learn and improve our customer service.
A copy of the Easy Microfinance Whistleblowing procedures can be found at the following link.